Var ticketdetails = jsonResult.d.results. $.ntentType = "application/json" ĬhatbotResponse = "Here are the high priority tickets " ĬhatbotResponse = "Here are the medium priority tickets " ĬhatbotResponse = "Here are the low priority tickets " ĬhatbotResponse = "List of all the tickets " Var req = new $.web.WebRequest($., "MessageResultSet?$format=json") //Entity Set ![]() Var dest = $.(destination_package, destination_name) The filtering query is handled in the application on the complete set of ODATA result set. STEP 2: Build a logic on XSJS applicationįor retrieving the tickets based on priority, we created a “PriorityticketsSet.xsjs” service. “/sap/opu/odata/sap/AI_CRM_GW_MYMESSAGE_SRV/ MessageResultSet”Ĭreated a XSJS application on SAP Cloud platform We have used a standard OData service for message result set for getting the tickets Steps for Connecting Solman ITSM Application with SAP CAI SAP CAI : Transform user experience by building and deploying powerful conversational interfaces.Connect chatbots to any SAP solution, external communication channel, or back-end system. The XSJS runs on the SCP.The application calls the standard ODATA service from the backend and carry out all filtering queries in the application, this way we could decouple the application layer which improves the performance. SCP : The XSJS application holds the logic of different queries that could be used in the conversation. Ĭloud Connector : Cloud connector is placed on-premise in order to expose the SOLMAN system to SAP cloud platform. Solman : We have used a on-premise SOLMAN system where ITSM application exists. There were resources on how to integrate ITSM with chatbot, but the key difference here is with the usage of SAP CAI and XSJS application.īelow is the architecture flow of scenario, We have picked a small use case which is used more often by the customers who are using ITSM application from Solution Manager. Chatbots are ideally placed to help streamline engagement between consumers and brands with the express purpose of improving the customer service experience in the context of problem resolution. ![]() It is therefore logical that IWS Isilog has been adopted by prestigious customers, both corporate (Derichebourg, LCL, Axians) and public (Family Allowances, OPCO, the Nantes Hospital or the Toulouse City Council).Recent advances in artificial intelligence have seen a lot of improvements in NLP which has led us towards the acceptance of AI-infused assistants widely. create business applications from scratch, without a line of code.offer self service interfaces, with a no code creation interface!. ![]() create and make available your document base (FAQ, procedures, …).Some ITSM tool vendors have already started offering both these capabilities to their end users. Chatbots and ML-based categorization will be the first immediate application of AI in ITSM tools. create complex workflows from a simple decision tree interface Some AI capabilities are achievable immediately, and some are still a few years out.And that’s good, we share this same philosophy at Vizir! ![]() It differs from its competitors by its simplicity of use. It is a complete suite, perfectly adapted to ITSM. This software, available as SaaS or On Premise, allows IT departments to automate user requests, manage their hardware inventory, and much more. IWS Isilog is one of the French leaders in business process digitalization for companies.
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